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Frank Radochonski, Pop’s Italian Beef & Sausage founder, stands next to a sign announcing the franchise’s new “no antibiotics ever” chicken. Max Lapthorne/22nd Century Media
Max Lapthorne, Contributing Editor
12:00 am CST February 27, 2019

When Pop’s Italian Beef & Sausage founder Frank Radochonski makes decisions about the restaurant chain, he does his best to think like a customer.

Radochonski has spent the last 39 years using that decision-making technique to establish Pop’s as an organization that puts the customer first. Pop’s now has 14 locations, including two in Orland Park, one in Tinley Park, one in Mokena and one in Lockport. Radochonski owns and operates the Palos Heights restaurant, which was the initial location.